The Fish Room Reviews

Thefishroom.co.nz offers a variety of aquarium-related products with prices that cater to different budgets. For example, the 2HR Aquarist EI starts at $31.99, while Ambulia, a popular aquatic plant, is available from $4.99. Angelfish, a favorite among aquarium enthusiasts, are priced from $14.99. Maintenance essentials like the API Algae Cleaning Pad and API Algae Scraper are priced at $14.99 and $29.99 respectively. For water quality testing, the API Ammonia Test Kit is available for $34.99. These prices reflect the commitment to providing quality products at competitive rates.

Thefishroom.co.nz is renowned for its high-quality aquarium products. Among the popular items are 2HR Aquarist EI, starting at $31.99, and ADA Anubias barteri nana "Petite Snow Flake" Tissue Culture, priced at $64.99. Ambulia plants are available from $4.99, and Angelfish can be purchased starting at $14.99. For aquarium maintenance, the API Algae Cleaning Pad and API Algae Scraper are priced at $14.99 and $29.99, respectively. The API Ammonia Test Kit is another essential item, available for $34.99. These products, along with their competitive prices, showcase the store's commitment to providing a variety of options for aquarium enthusiasts.

Thefishroom.co.nz has a comprehensive return policy that ensures customer satisfaction. For products damaged in transit, customers are encouraged to contact via email within 24 hours of arrival to arrange a replacement. Faulty products, which are items not performing their function, are also eligible for replacement. The policy extends to live plants with a 100% arrive alive policy, requiring an email within 12 hours of receipt along with a photo of the damaged plants and the order number for a replacement, refund, or credit. The Live Fish Dead on Arrival (DOA) Policy requires customers to take clear photos of the deceased fish in the unopened bag within 12 hours of delivery and contact customer service for a refund or store credit. Additionally, there is a Two-Week Guarantee on fish health from the day of delivery, with store credit offered after reviewing the claim if the fish dies within this period, excluding deaths due to unsuitable water conditions or tank mate issues. The shipping policy states that dry goods are dispatched 5 days a week, with orders typically sent on the day of purchase. Live plants are ordered fresh weekly and usually arrive with customers by Thursday, while live fish are sent to the North Island from Monday to Wednesday and to the South Island from Monday to Thursday. Tracking numbers are provided once orders are scanned by the courier. It is noted that shipping or freight charges are non-refundable under any circumstances.